Just wondering what you all do when a new book you order online arrived damaged?
Just wondering what you all do when a new book you order online arrived damaged?
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Contact the seller
Contact the seller. Anytime I had that happen I always found customer service very willing to work it out.
I got one. Was not happy. ? But it was the carrier that damaged it. I’ve been told to contact the carrier and tell them. Haven’t done it yet.
Contact the seller.
Its happened to me twice this year from barns noble
I do contact the seller but i feel bad I worry that I’m being a pest.
Barnes and Noble allows you to return it to the store. Fortunately it doesn’t happen very often.
Take a pic and contact the seller. You’re not being a pest. You simply want a book that isn’t damaged. If it was ever the carriers fault.. good luck getting them to pay for it.
Thank you everyone I swear sometimes you think the just throw the books in box especially Amazon. The Book Depository is pretty good. Not sure who would be at fault I’m guessing the printers the cover is peeling and the back is scuffed. This was a preorder so the book hasn’t been sitting on the shelf.
That would be the seller then most likely.. I’ve rarely had issues with anything that came from the Amazon warehouse.
@Amanda I think The Book Depository is like Amazon. Does anyone know if they are a shop it’s based in London so I’m not sure. I just assumed they had a warehouse like Amazon.
Hmm.. I’m not sure but I will see if I can find out
@Shelley from what I read, its a warehouse. It only makes sense since it’s a bookstore that big.
One thing I wanted to mention though, sometimes preorder books do sit on shelves first before they are sent out. I used to work in retail and we would get books and movies that we couldn’t release to the public yet because we received them before the date they were to be released and sold to the public.
I bet I return at least one a month to Amazon due to book damage. I received one today tossed in a large box with only one other small item and a couple of the inflatable cushions. The dust jacket was mangled by the time I received it. They always send me a new copy and allow me 30 days to return the damaged copy, but its still a hassle and a 3 or 4 day delay.
Yep that happened quite regularly to me with Amazon. Large box one or two paperback books. Most of the time they just gave me a discount because I live in Australia it was a pain to send the item back.
@Shelley Its terrible they don’t replace the books as they will in the US!
@Jaimee I suppose it’s because they don’t want to pay for the postage all the way back. At the stage the only Amazon I could buy books from was the US Amazon. Now between them refusing to post to Australia and Amazon AU being so expensive I mainly buy from The Book Depository or an Irish bookstore.
Complain, send photos, get discount or whatever else is offered. I have had this happen with Book Depository a couple of times (dirty, marked covers) and they have responded well.
I must be the only bookworm on the planet that doesn’t worry about it ?. A dent here or there, a little rip mah, don’t really bother me. As long as the book is readable I’m unconcerned about it.
Not good when you buy to give as a gift though.
You’re not the only one, Sam. I buy my books used so I basically expect them to show up bruised. Then I give them a little TLC and a home on my shelves to rest their weary bones.
Yeah u got a point @Shelley. Don’t want to give a torn up gift.
Never had one like that thankfully.
Depends on how damaged. A wrinkled/slightly torn corner or cover, or a dent in it, not really a big deal. If it’s extensive, like heavy water damage, or its practically torn in half for some reason, then yea I’d contact someone.
Cry it happened to me had to get it on Kindle
Throw it out if no one else wants it
So they are offering 20% refund for the damaged book.